Our Business

Vivacity has been working with over 200 Registered Training Organisations (RTO’s) and International Institute (CRICOS) providers all over Australia since 2009, providing coaching and consulting services to assist our clients with managing their ongoing compliance requirements against the Standards for Registered Training Organisations 2015 and the National Code 2018.


Imagine having a team of experts on your side that can take care of all your Compliance concerns and guide you on your journey to either set up as an RTO/CRICOS Provider or prepare you for re-registration with ASQA, through the implementation of a systematic approach to managing your RTO/CRICOS organisations compliance, with policies, procedures and documentation that have been tried and tested in over 200 ASQA audits. Better yet, imagine going to audit with an expert by your side, coaching you through the whole process.


We are RTO/CRICOS Compliance experts, with over 20 years experience in the training industry, who have attended over 200 ASQA Audits around Australia. Our team at Vivacity has experience in both the private and public sector in training, assessment and RTO compliance across a range of industries.


We love to help business owners to build their business and manage the balance between compliance and business success. We love celebrating with our clients at the end of an audit when they have achieved 100% compliance, then watching them grow and expand due to Vivacity taking away their compliance pain.

Our Purpose

Empowering the training industry to achieve excellence

Our Values

  1. We work in a fun, fair and flexible environment
  2. Our products and services set the benchmark for excellence
  3. We communicate openly and honestly
  4. We work in a supportive team environment that embraces inclusiveness and respect
  5. We have an open minded approach
  6. Leading through superior consultation and customer service
  7. We operate ethically

Our Team

Angela Connell

Chief Executive Officer - JP MBus

Angela Connell is the key driver to the success of Vivacity Coaching & Consulting, due to her vivacious commitment to supporting businesses in the training industry to reach their full business potential.    Angela has been working in the training industry for over 20 years and during that time she has owned and operated two successful…

Dave Richards

Sales & Marketing Manager

With an extensive background in IT and customer service, Dave joined the team at Vivacity in early 2018 as the first point of contact for new and existing clients assisting them to identify the perfect package that would suit their current needs and how Vivacity can fulfill those needs. Call Dave on 1300 729 455…

Amanda Starkey

Operations Manager

Amanda has been working in the VET sector since 2010 with a focus on compliance and consulting. Amanda has been directly involved in the initial registration of over 30 RTO’s,and has worked with over 150 on varying projects. Amanda also possess’s extensive audit and assessment writing experience. Amanda is passionate about the implementation of innovative systems…

Kirstin Ritchens

Client Liaison Officer

Kirstin has developed a passion for excellence in training through 15 years in RTOs as a trainer and assessor in business and TESOL.  She has simultaneously worked in industry, having experience in finance and marketing in both FMCG and professional services.  Kirstin comes to Vivacity bringing her business skills into the training environment to pursue…

Emma Watson

Executive Assistant

Emma is new to the training industry and has extensive experience in Office Management, Customer Service and Administration across a variety of industries. Although new to the Industry, she has a great appreciation for Education and Training and is enjoying working in an environment that encourages the development of this area and ultimately gives students…

Shira Halberstadt

Administration Assistant

Shira is our part time Executive Assistant, looking after the Vivacity documentation and marketing materials. Shira has extensive experience within the graphic design industry, including teaching InDesign and coaching graphic designers working within newspapers and magazines. The name Shira means poetry in Hebrew. Shira is also learning reflexology and the team can’t wait for her…

Jeff Moore
Jeff Moore


Jeff is an experienced RTO Quality and Compliance Professional with over 11 years of VET experience as well as a wealth of life experience. Jeff brings with him extensive ISO experience in Quality, Safety and Environment, as well as managerial experiences in Hospitality, the Energy Sectors and Civil Construction. Jeff has vast experience in a…

Joanne Briggs


Joanne is an experienced VET professional with over 20 years’ experience working in Registered Training Organisations. She has more than 10 years experience providing leadership and management to a team of staff ensuring high quality educational delivery and outcomes for students. With a proven track record of successfully managing resources and staff to improve educational…