I would like to thank you for the expertise and commitment you provided during our recent response to an official complaint received by ASQA against our RTO.

Your guidance and expertise enabled us to respond successfully to a number of non-compliances identified during the ASQA complaint investigation. These included re writing our Training and Assessment Strategy, re writing assessment material, describing accurately our trainers’ credentials and clarifying information distributed to students prior to enrolment.

This enabled our organisation to be deemed compliant and to avoid an ASQA decision to imposed sanction and remove one of our qualifications from our scope.

Vivacity RTO Coaching has been our compliance partner since October 2013 and has greatly assisted us in day-to-day management of compliance and successful re registration in 2016.

I would have no reservations recommending your services to other RTO’s and look forward to working with you into the future.